BOEING's CIO (SCOTT GRIFFIN) INTERVIEW

MOST people think of commercial airplanes when they hear the name Boeing. But the era of a single manufacturer producing an entire airplane has come and gone, and Boeing has changed with the times.
Today, Boeing's capabilities extend beyond commercial airplanes to include integrated military platforms, advanced technology for defense systems, and even electronic enablement of airplanes. In other words, Boeing specializes in wireless connectivity on a grand scale, and technology so advanced as to be almost beyond recognition.

As Boeing's vice president and CIO, Scott Griffin bears responsibility for all I.T. strategy, systems, network operations, architecture, processes, and people.

Boeing is the world's leading aerospace company and the largest manufacturer of commercial jetliners, with capabilities in military aircraft, rotorcraft, missiles, satellites, launch vehicles, and advanced information and communication systems. Its reach extends to customers in 145 countries around the world.

Griffin began his career at Boeing in 1979 and has held a broad range of assignments throughout the company. He became VP and CIO of Commercial Airplanes in October 1997, a position he held until his promotion to Boeing CIO in October 1999. In addition to holding that title, Griffin chairs the company's Information Technology Process Council and is a member of the Boeing Engineering Council.

Born and raised in Fresno, California, Griffin earned an undergraduate degree from Fresno State University and a master's degree in business from the University of Puget Sound.

On the very day Boeing's latest pride and joy -- the Boeing 777-2000LR -- debuted and made a record nonstop flight from Hong Kong to London, Griffin spoke with CIO Today. Exuberant, intelligent, and gregarious, he was delighted to reveal that Boeing's aptitude is for more than just altitude.

CIO Today: What are your top concerns as CIO?

Griffin: Boeing is changing from a manufacturing company to a technology company. Historically, people have thought of Boeing as a manufacturer of aerospace platforms -- aircraft, missiles, spacecraft, and satellites.

But today, more and more of the fabrication of the parts for those products is being done by our partners, and we have become a large-scale systems integrator -- a company focused on integrating and assembling those parts.

Additionally, more and more of our products are services or systems. One example is the U.S. Army's Future Combat System, which will transform how soldiers use communication and information technology in the field to integrate the battlespace. It involves everything from radios to middleware. It's not a traditional manufacturing product, it's a "system of systems."

INTERVIEW OF MICROSOFT's CIO (RON MARKEZICH)

Has the I.T. environment changed from five years ago?

Markezich: Five years ago was kind of the tail-end of the bubble. Money was spent on I.T. just for the sake of spending it -- just not much thought was given to the outcome. After the bubble burst, budgets were slashed just as recklessly. Now we are in the healthiest state I.T. has ever been in. For the first time, I.T. is in a state of balance.

What was promised by the Internet five to seven years ago is finally coming true: the landscape becoming a reality through the low cost of bandwidth, connectivity, and a great deal of innovation. So, I think there is a big change in opportunity and how we think about I.T. overall.

And everything is much more complex than five years ago. The environments were built without a lot of thought around the architecture during the bubble, and now all I.T. departments have to work through that.

Elevating the level of technology to make it more easily searchable and accessible also makes it more complex for a CIO to manage. It used to be you could just lock down the network, but now it is hard to control the network because you want to use it with partners, customers, suppliers, and others. It is a much more complex trend and difficult to manage.

CIO Today: How have new legislative demands affected the I.T. department and the CIO in particular?

Markezich: That is another category of things that have radically changed. I think Sarbanes-Oxley regulation has been great for the industry and for us but it does require a huge time commitment. Even so, I am probably at an advantage because I have the resources to readily comply. It does give us internal controls and great feedback, but the actual scope of the requirement is difficult to nail down.

The biggest challenge is in handling all the different laws in different countries, and even in different regions of the same country. Many of those laws dictate where you can store company data or even employee information. That makes it hard. I.T. loves to standardize, but such a scattering of requirements makes it hard to standardize compliance. Plus, the rules are constantly changing.

At some point, many of us in I.T. would like to see some consistency for managing controls and privacy, like a standards board that sets the bar across industries -- something along the lines of what accounting has in the GAAP, or generally accepted accounting principles.